Request to Have Water Turned On or Off

Please use this form to request a water turn on or off for your property, a minimum of 2 business days in advance. 

If this is an emergency, please contact Customer Service at (905) 640-1900 or 111 Sandiford Drive, Stouffville. 

Depending on the timing of the service request, the following fees apply:
For during regular business hours, the fee is $95 (paid in advance)
For after hours service, only used for emergencies the fee is $245 - Invoiced to the property owner. If you require an emergency shut off please call (905) 640-1900, and follow the prompts for the emergency after hours line. 

Please indicate your preferred date and time to have your water service turned on/off.  Requests must be made a minimum of 2 business days in advance.
Timeslots available are from 8:30 am to 3:00 pm, Monday to Friday. The fee for 2023 is $95. Any requests outside of these hours, the fee is $243 in 2023 and can be paid here, or you can contact Customer Service at (905) 640-1900.
Fees must be paid prior to scheduled work.